FAQ
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From wireless charging to delivery and service, we’ve covered the most common questions here.
Still need help? Our support team is happy to assist.
About wireless charging
What is wireless charging?
With wireless charging, power is transferred via electromagnetic induction. Whereas traditional charging requires the power to pass through a cable, with inductive charging the device receives the necessary power through electromagnetic fields. This eradicates the need for wires. All you need is a Qi certified phone and a Qi certified charging station. It’s rather like your electric toothbrush: when it runs out of power you place it in the docking station where it is charged wirelessly.
How does wireless charging work?
Wireless charging works by something which is called magnetic induction. In inductive charging systems, energy is transferred between coils by a magnetic field via inductive coupling.
What is Qi or Qi2-certified?
Qi is the global standard for wireless charging. Products must pass strict safety and efficiency tests to beQi-certified. Only then can they carry the Qi logo.
Qi2 is the faster, next-gen version with magnetic alignment for easier, more efficient charging.
What is Qi2 and how is it different from MagSafe?
Qi2 is the latest standard for wireless charging with magnetic alignment, just like Apple’s MagSafe, but it's universal. That means it's designed to work with all Qi2-certified devices, not just Apple products.
What is fast wireless charging?
Fast wireless charging increases power output, usually up to 15W, to charge your battery more quickly. If both your phone and charger support it, you’ll get noticeably shorter charging times.
Is wireless charging faster or slower than cabled charging?
Cabled charging is still slightly faster, but wireless charging is quickly catching up, with 15W chargers delivering around 50% in just 30 minutes. And with Qi2.2 and 25W charging on the way, speeds will soon rival cables. For most charging needs, like overnight or at your desk, wireless is more than fast enough. Plus, it's simpler, tidier, and more convenient.
What are the benefits of wireless charging?
Wireless charging is all about simplicity. No cables, no wear and tear on ports: just place your device down and it starts charging. It keeps your space clean, powers multiple devices, and with magnetic alignment, placement is always spot on.
Device compatibility
What kind of devices support wireless charging?
Most smartphones, earbuds, and smartwatches from major brands like Apple, Samsung, and Google support wireless charging, especially models from the last few years. Check here the full list of compatible devices that support wireless charging.
How do I know if my device supports wireless charging?
Check your device’s specs or look for the MagSafe, Qi or Qi2 logo. If you're unsure, visit our compatibility page.
Wireless charging safety
Is wireless charging safe?
Wireless charging systems must obey a set of rules and regulations related to electromagnetic interference (EMI/EMC), sometimes also called “radio disturbance”, and magnetic fields. All Zyra products meet these rules and regulations and are MagSafe official, Qi or Qi2-certified.
So, is wireless power safe? Yes, all kinds of precautions have been taken to make sure that our wireless chargers are perfectly safe. Always make sure that your wireless charger is Qi-compatible and Qi-certified. This way you can be sure that your wireless charger is safe for use.
Are Zyra wireless chargers certified?
Yes. All Zyra wireless chargers are Qi, or Qi2-certified and extensively tested to meet the highest standards for safety, performance, and compatibility.
What is FOD (Foreign Object Detection)?
FOD is a safety feature in wireless chargers that stops charging if it detects metal or other foreign objects between your device and the charger. This prevents overheating and protects both your device and the charger.
What does the blinking red light on my charger mean?
A blinking red light usually means Foreign Object Detection (FOD) has been triggered. This safety feature stops charging if there’s metal or another object between your device and the charger. Remove any coins, cards, or magnetic items, and try again.
My phone feels a little warm to touch after charging. Should I be concerned?
No. It’s normal for your phone to get slightly warm when charging wirelessly, so this is nothing to worry about. All Zyra products have passed appropriate safety tests. When using a regular plug-in charger, you’ll notice that the charger warms up a little. It’s the same with wireless charging.
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